FoundVia

Privacy Policy

Effective September 28, 2026

BARQ DEV LLC (“FoundVia,” “we,” or “us”) provides FoundVia Post-Purchase Survey for Shopify stores. This policy explains what information the app handles and how it is used.

Information the app handles

For a store, FoundVia processes its Shopify identity, survey question and answer choices, settings, installation and plan status, and information needed to operate the app. Shopify app session credentials are stored in encrypted form.

When a shopper answers, FoundVia stores the selected answer and any optional “Other” text, the Shopify order identifier, the survey version, where the answer was submitted, timestamps, whether the order is a test order, and the order total and currency. The app checks order eligibility with Shopify by matching the order identifier and confirmation number. On the Order Status page, the survey is shown only to signed-in shoppers. FoundVia does not request or store shoppers’ names, email addresses, phone numbers, postal addresses, payment details, or line items for survey responses. Shoppers can skip the survey. Optional free text may contain personal information if a shopper chooses to include it.

If a merchant opts in to weekly email reports, we process the recipient email address, consent and verification status, delivery status, and unsubscribe or suppression status. Reports contain aggregated survey results, not individual answers or free text.

How information is used and shared

We use this information to show and manage surveys, verify eligible orders, store answers, create reports and exports, apply plan limits, send requested weekly reports, provide support, and process Shopify privacy requests. We do not sell shopper survey responses or use them for cross-store advertising.

Shopify provides the store platform and order verification. The app and its database run on a virtual private server. Resend delivers weekly emails when a merchant has enabled them. These providers process information as needed to provide their services. Information may be processed in the countries where these providers operate.

Retention and deletion

Survey answers and their order-total snapshots are automatically removed after 90 days. Email delivery records are retained for up to 90 days. Shopify privacy webhooks trigger the app’s customer, order, and store deletion workflows. Uninstalling the app removes the store’s app data. A limited suppression record may be retained while the app is installed to honor an unsubscribe or prevent a deleted answer from being restored.

Your choices and contact

Shoppers may skip the survey. Merchants can pause survey collection, disable weekly reports, export available answers, and uninstall the app. For questions or privacy requests about FoundVia, contact us at hello@barq.dev. A Shopify shopper may also contact the store that collected their answer.

Updates

We may update this policy when the app’s data practices change. The effective date above shows when this version was published.